![]() ![]() Because there are shared components between versions, it created an incompatibility.Īs a first step, check event viewer to see if there are any application errors that have been logged regarding the MSCRMAddin load behaviour. This happened when Office 2013 (or later) component was installed on the user’s PC. The Outlook CRM addin was properly installed and enabled but when the user opened Outlook and selected the CRM tab, all CRM related buttons and actions are greyed out. We've had an issue where the CRM buttons were greyed out in Outlook 2010 and CRM 2011. Dynamics CRM Buttons Greyed-Out in Outlook
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